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Refunds and Cancellations

Our policy lasts 30 days. If 30 days have gone by since your purchase, we can not offer you a refund or exchange. 

We guarantee our personalized products to be free of manufacturing errors or 
product defects. If you believe your product is defected, we are happy to work with you! Please take a photo of the defect and email it to us at for review and we will get back to you within 5-10 business days. Understandably, personalized items can not be accepted for returns unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

We understand that mistakes happen! Please review your personalization
information before submitting your order. Ensure names and spelling are correct. Please email us at if you have any questions about personalization before placing your order. Understandably, we can not accept cancellations or changes to orders once they are placed, as they are immediately sent into production.  NOTE:  Bigfoot Skate Co reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect our carriers. Thank you for your business! Submit any questions to